Refund policy

Returns and Refunds Policy

In certain situations, only partial refunds are granted (if applicable):

• Any item with obvious signs of use.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery.

Exchanges

On every order, your first exchange for a different size or style is free: Botines Charros pays for the return shipping from your home and the shipping of your new item. If the new style costs more, you only pay the difference; if it costs less, the difference is issued to you as store credit.

From the second exchange on the same order, the Customer covers both shipments. Diamond-tier members of our loyalty program get unlimited free exchanges, with both shipments included.

The free exchange does not apply to discounted items: in those cases, the Customer covers both shipments.

If the item is defective, damaged, or we sent you the wrong item, we will replace it and cover the shipping.

You have 30 days from delivery to request an exchange. The item must be unused and in its original packaging. Start your exchange through our returns portal.

Refunds (if applicable)

For returns with a refund, including discounted items, Botines Charros pays for the return shipping. Start your return through our returns portal.

Once we receive and inspect your return, we will notify you by email whether your refund has been approved or rejected. If approved, a credit will be automatically applied to your original payment method within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received your refund yet:

1. Check your bank account again.
2. Contact your credit card company; processing may take some time.
3. Contact your bank, as there is often additional processing time.

Card refunds can take up to 30 days. If you have followed these steps and still don't see your refund, contact us at contacto@botinescharros.com.

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EXCHANGES OR RETURNS APPLY IF:

The item has a manufacturing defect, such as:

• Broken zippers.
• Studs, stones, rivets, or other embellishments missing or detached during shipping.
• Broken buckles or similar details.

They also apply if:

• You received the wrong item (with no signs of use).
• The item didn't work out in size, color, or style and is in perfect condition, unused, and in its original packaging.

EXCHANGES OR RETURNS DO NOT APPLY TO:

• Items with signs of use (scuffs, stains, worn soles, marks on the leather or material).
• Damage from misuse, impacts, liquids, fire, or exposure to non-recommended conditions.
• Natural wear from use.
• Final Sale or Flash Sale items, except for manufacturing defects or shipping errors.

ABOUT DEER LEATHER:

Deer leather is a soft, delicate material that can mark easily with use or friction. These marks are natural and are not considered manufacturing defects or valid reasons for a return.

The warranty does not cover damage caused by misuse or natural wear, even within the stated period.

Botines Charros reserves the right to refuse a return that does not meet the requirements above.

Questions? Write to us and we'll be happy to help.